Summary :
Education
Bachelor in computer science
2023 - 2026
Faculty of sciences of GABES
baccalaureate in mathematics
2022 -2023
AJIM,Djerba high school
Professional Experience
OBZERVD
Feb2026-June2026
End of studies internship
- Designed and built a production-grade SaaS platform that automates L1 customer support using AI-driven semantic search and multi agents orchestration. Architected a FastAPI (async) backend with PostgreSQL, Redis, and ClickHouse for OLTP/OLAP separation, integrated Pinecone + Voyage AI for multi-tenant vector search (RAG and per-product namespace isolation), and built an n8n workflow engine to route queries through confidence-scored decision trees (auto-resolve, clarify, or escalate). Implemented JWT/OTP authentication, multi-context roles, adaptive document chunking (PDF/DOCX/CSV/MD), real-time analytics dashboards , and ticketing integrations (Jira, Zendesk, Linear, Slack, Discord).
yzydigital
juil2025 - jull2025
Summer internship
- Designed and developed a chatbot assistant leveraging Chainlit, integrated function calling, and few-shot prompting to enable dynamic, context-aware interactions.
BUREAU DE POSTE, HOUMT SOUK
sept2024-oct2024
Summer internship
- Installed and configured computer operating systems
- diagnosed and solved hardware/software faults